Refund policy
At NoirPaws, we are committed to providing premium quality products. If you are not completely satisfied with your purchase, we’re here to help.
🔄 Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging
- Proof of purchase (order number or receipt) is required
📩 Return Process
To initiate a return, please contact us at:
📧 contact@noirpaws.shop
Please include:
- Your order number
- Reason for return
- (Optional) Photos of the product
Our support team will respond within 24–48 hours with return instructions.
💸 Refunds
Once your return is received and inspected:
- You will be notified by email regarding approval or rejection
- If approved, the refund will be processed to your original payment method within 5–10 business days
🚚 Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- Original shipping fees are non-refundable
❌ Non-returnable Items
- Used or damaged items
- Sale or discounted items (unless defective)
📦 Defective or Wrong Items
If you receive a defective or incorrect item, please contact us immediately at:
📧 contact@noirpaws.shop
We will provide a quick resolution (replacement or refund).
📍 Contact Information
NoirPaws
134 Hammerstone Cres, Thornhill, Ontario L4J 8B2, Canada
📞 +1 416-322-7836
📧 contact@noirpaws.shop